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Revised to align with the 2013-14 edition of the Baldrige Criteria. The book describes how a company compiled and combined scorecards for the whole organization right down to the individual level. The book combines a scorecard approach with the concepts of quality management, competence and learning management. You can evaluate your current process against the various components of the performance scorecard. The book applies the Baldrige Criteria. "This book is just what is needed for practical strategic and development work: it is clear, easy to read and understandable and could be applied to almost any organisation." Related books: e-book: 9789522289513, Total Performance Scorecard - EFQM 2010, 978-952-228-938-4, e-kirja: 952-5583-09-0
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Total Performance Scorecard
Kirja-arvostelut » Total Performance Scorecard - Baldrige 2013-14
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